Privacy Policy

The short version: we don't sell your data, we don't touch anything beyond what you send us to do the job, and we don't share your footage or chat transcripts with anyone outside the team delivering your service.

Who this policy covers

This policy explains how Rerun Commerce ("Rerun," "we," "us"), an operating venture of Appear AI, collects, uses, and protects information when you visit this website, request a Stream-to-Demand Audit, or engage us as a client.

Information we collect

• Contact information you provide directly: name, email address, company name, and any details you include when requesting an audit or contacting us.
• Broadcast footage and related data you send us for the purposes of an audit or an active engagement, including live chat transcripts from your streams, which we process to build the assets described on this site.
• Basic technical data collected automatically when you visit this site, such as browser type and general usage patterns, via standard web hosting logs.

How we use this information

• To deliver the Stream-to-Demand Audit or, for retained clients, the ongoing asset suite described in our service agreement.
• To communicate with you about your request or your account.
• To improve our service and internal processes.

We do not sell personal information, and we do not use client broadcast footage or chat data for any purpose beyond delivering the service you've requested, unless you give us separate written permission (for example, to use a result as a case study).

Sharing of information

We share information only with service providers necessary to operate this business, for example email delivery and file storage providers, under confidentiality obligations consistent with this policy. We do not share client footage, chat transcripts, or derived assets with third parties for their own marketing or resale purposes.

Third-party services

This website loads fonts from Google Fonts, which may involve your browser connecting to Google's servers. Google's handling of that data is governed by Google's own privacy policy.

Data retention

We retain client footage and derived assets for as long as needed to deliver the service and for a reasonable period afterward for account records, unless you request earlier deletion. Audit submissions that don't convert to a client relationship are retained only as long as needed to respond to your request, and deleted or anonymized after a reasonable period.

Your rights

Depending on where you're located, you may have rights to access, correct, or delete the personal information we hold about you. To exercise these rights, contact us at rerun@appearai.io.

Children's privacy

This site and our services are directed at businesses, not individual consumers, and are not intended for use by anyone under 18.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Contact

Questions about this policy can be sent to rerun@appearai.io. Rerun Commerce operates as a global remote team.